This Privacy Policy explains how Cosmo (“we”, “us”, “our”) collects, uses, stores, discloses, and manages your personal information when you access and interact with our website from New Zealand. We are committed to maintaining the confidentiality and integrity of your data, complying with New Zealand privacy laws, and ensuring transparency in our data processing practices.
Collection of Personal Information
We collect personal information when you register for an account, use our services, contact customer support, participate in Cosmo promotions, or interact with our website. The types of information collected may include your name, date of birth, address, contact details, payment information, gaming activity, IP address, device identifiers, and any correspondence exchanged with us.
We may also obtain information from third-party service providers, such as payment processors and identity verification agencies, to comply with legal obligations and ensure the security of our services.
Use of Personal Information
Your personal information is used for the following purposes:
- To verify your identity and eligibility to use our services in compliance with legal age and anti-money laundering regulations.
- To manage and administer your account, process deposits and withdrawals, and provide customer support.
- To personalize your user experience and offer tailored promotions or services based on your preferences and activity.
- To monitor, detect, and prevent fraudulent activities, abuse, or violations of our terms and conditions.
- To comply with applicable laws and regulatory requirements, including those set by gambling authorities in New Zealand.
- To maintain records for auditing, reporting, and dispute resolution purposes.
Disclosure of Personal Information
We may disclose your personal information to the following categories of recipients:
- Our affiliates and companies within our group, only as necessary for the provision of our services and in accordance with this Privacy Policy.
- Third-party service providers, such as payment processors, identity verification agencies, IT service providers, and marketing partners, solely to perform functions on our behalf and under strict confidentiality obligations.
- Regulatory bodies, law enforcement agencies, or other authorities when required by law or to protect our rights, property, and safety, as well as those of our users and the public.
- Other parties in connection with a business transaction, such as a merger, acquisition, or asset sale, provided that they are bound by confidentiality and data protection obligations.
International Data Transfers
Your personal information may be transferred and processed outside New Zealand, including in jurisdictions that may not have equivalent data protection laws. In such cases, we ensure that appropriate safeguards are in place to protect your information, including contractual clauses and compliance with applicable legal requirements.
Data Security
We implement robust technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, secure server infrastructure, access controls, regular security assessments, and staff training. While we strive to safeguard your data, no system can guarantee absolute security, and you are encouraged to use strong passwords and take steps to protect your account credentials.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, it is securely deleted or anonymized in accordance with our data retention policies and applicable laws.
Your Rights and Choices
As a New Zealand resident, you have the right to access, correct, or request deletion of your personal information held by us, subject to certain legal exceptions. You may also object to or restrict certain processing activities and withdraw your consent where applicable. To exercise your rights, please contact our Privacy Officer using the details provided in the “Contact Us” section below. We may require verification of your identity before processing your request.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver personalized content. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect the functionality of our services. For more information, please refer to our Cookies Policy.
Marketing Communications
If you have provided consent, we may send you promotional messages or offers related to Cosmo Casino. You have the right to opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly. You will continue to receive service-related communications necessary for your account management and transactions.
Minors and Responsible Gaming
Cosmo Casino does not knowingly collect or process personal information from individuals under the legal age for gambling in New Zealand. We take measures to prevent underage access to our services and encourage responsible gaming practices. If you believe a minor has provided us with personal information, please notify us immediately so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any significant changes will be communicated to you via our website or through other appropriate means. Continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our Privacy Officer by email at [email protected] or through the contact form available on our website. We are committed to resolving any issues promptly and in accordance with New Zealand privacy laws.
This Privacy Policy is effective as of the date indicated and applies exclusively to users accessing Cosmo Casino from New Zealand.